Orders can be received from businesses (B2B), consumers (B2C), or a mix of both, depending on the products. Offers and pricing may be done via catalogs, websites, or broadcast network advertisements.
UMexX’s integrated order management system encompasses these modules:
- Product information (descriptions, attributes, locations, quantities)
- Inventory availability (ATP) and sourcing
- Customers and vendors
- Order entry and customer service (including returns and refunds)
- Order processing (selection, printing, picking, packing, shipping)
- Data analysis and reporting
The purpose of UMexX’s Order Management is too keep track of customers, accounts, stock level maintenance, kitting and assembly, labor planning and tracking, picking and replenishment, packaging and shipping, product delivery, etc.
Order Management requires multiple steps in a sequential process like sourcing, back-order management, cartonization, labor estimation and planning, pick, pack, ship and associated customer communications. Order management systems usually have workflow capabilities to manage this process.
The possible steps in the process are:
- Order Sourcing / Planning – Determining the source / location of item(s) to be shipped
- Order Changes – Changes to orders, if needed
- Order Planning – Plan out schedule window, labor, routing, wave, equipment, and other requirements needed to execute the order fulfillment process.
- Order Processing – Process step where the distribution center or warehouse is responsible to fill order (receive and stock inventory, pick, pack and ship orders).
- Shipment – The shipment and transportation of the goods
- Delivery – The delivery of the goods to the consignee / customer
- Returns – In case the goods are unacceptable / not required
UMexX’s technology enables you to efficiently and profitably manage and process your multichannel orders.